By King John Started December 23, Olaf posted a topic in Debt Collection Agencies , November 10, By Paul Walton Started October 7.
By perplexedofdorset Started May By rosemary50 Started July 7. By ghkernow , May 13, in General Consumer Issues. Thread Locked. Start your own new thread. That way you will attract more attention to your story and get more visitors and more help. We live in Devon and were travelling up to London for my disabled daughter's annual Great Ormond Street Hospital appointment. The trip to Thorpe Park on the following day was a treat. After my husband, emailing and speaking to a member of their customer services team they are still refusing to give me a full refund and state in their email today:.
Due to the terms and conditions in which you agreed to when purchasing your tickets we are unable to refund you for the unused tickets. I am however more than happy to provide you with tickets for a later date this season as a gesture of goodwill. I have thanked them for their gesture but I am not going to be planning another trip from Devon to Thorpe Park anytime soon. So am still requesting a full refund. I have asked them would they like to see my Discharge summary and my daughter's Great Ormond Street Hospital appointment letter as evidence but, as yet, await their reply.
Don't forget to donate to this site. Please let us know how your problem has been resolved, it could help fellow Caggers. As a last resort Thorp park tickets do have a value on ebay so if they won't budge you may be able to get something back.
If you think I have helped you, please add to my reputation by clicking the star button to the left. However, their terms and conditions are not necessarily legally binding and I would certainly take this one to court. But before doing that I would write to the top dog and appeal to their better nature. Your circumstances can be verified and it would be extremely bad publicity for Thorpe Park if this one was released to the press.
To take someone to ocurt you need a legal basis on which to do it. Can you tell us what legal basis this would come under? You are quite correct. However all contracts must be fair and not one sided. I haven't read the companys terms and conditions , so cannot make a proper decision, but from what appears to be the situation it would seem biassed heavily towards Thorpe Park.
There is no financial loss to the company by refunding other than returning a customer what is rightfully his in the first place.
They haven't made any special arrangements, order special equipment or food etc, so this is just an ordinary customer who is unable to attend due to a genuine emergency. It is unreasonable to keep someones money under those circumstamces unless it can be shown that there were a limited number of tickets available for that day and that the sale of these tickets prevented someone else buying tickets. People cancel for all sorts of reasons, which can be annoying to say the least.
But when someone is trying to treat a sick child to a day out whilst on a lengthy trip to Great Ormond Street hospital, it would be unreasonable not to make some reasonable decsiions regarding refunding. Blank refusal is not reasonable. However, given that this term i. You will also have an opportunity to discuss the nature of the treatments with a member of Merlin personnel during your treatment consultation.
All persons entering the Attraction must pay for admission or hold a valid booking reference. All bookings are non-transferable , not for resale and will become automatically void on any transfer for value except as provided in the cancellation policy set out below.
Bookings are only valid on the date and time set out in the booking reservation. Bookings will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, the total cost of a booking is non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions.
If booking a visit on behalf of other guests, the person booking the visit accepts these Entry Conditions on behalf of every guest and shall ensure that those guests comply with these Entry Conditions. Bookings can be made in advance or on arrival at the Attraction, however if you do not book in advance, you will not be guaranteed admission to the Attraction and entry shall be subject to availability. You should contact the Attraction immediately on or should you wish to amend or cancel your booking.
We will consider any reasons for cancellation sympathetically and will try to assist you. If you wish to amend or cancel your booking and provide us with more than 48 hours written notice prior to your scheduled visit date, then no charge will be made. However, if less than 24 hours written notice is given, then you will be charged the full price of your booking and you will not be entitled to a refund.
If requested by you, we will attempt to offer you a visit on an alternative date. Please note that any change of date may involve a change in the price of your visit and you will be required to pay any additional amounts immediately.
For Seabrook Crisps enquiries visit www. Fireworks event on 6 th , 7 th and 8 th November at Alton Towers Resort dates subject to change, please visit www. Please note the Alton Towers Theme Park season closes on All dates subject to change, please check opening dates and times before your visit at www.
STEP 1 : visit www. Follow the steps to select and secure the date you wish to visit from those shown as available; complete the steps to book and pay for your tickets. STEP 2: Keep your original hard copy voucher from the product packaging safe as you will need to show it on the day of your visit;. STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets on your phone or a print-out under the barcode reader to enter the Attraction.
You must provide the original on-pack voucher from the product packaging to Admissions on your day of visit.
Failure to present and surrender the original on-pack voucher upon arrival at the Attraction will result in an additional charge for one full priced entry ticket for the second ticket issued. Fireworks event on 5 th , 6 th and 7 th November at Alton Towers Resort dates subject to change, please visit www. Thorpe Park Resort : Fright Nights — dates subject to change, please visit www.
Please note the Thorpe Park Theme Park season closes on Warwick Castle is open every day, except Christmas Day. Please check opening dates and times before your visit at www. By placing an order of Food on this mobile application " site " , you agree to be bound by these Terms, which apply to you and the Restaurant.
Please read these Terms carefully before placing any order on this site. Please refer to our privacy policy for how we collect and user your personal information. To do so, you must have your account opened on this site by following the relevant instructions on the site and be logged into your account when placing your order.
If you use the discount code during your purchase but fail to present your valid original membership card at the Restaurant, you are not entitled to the discount and must pay to the Restaurant the amount that was reduced from the price of the Food at the time of purchase by way of a discount in order to collect your Food.
Collection Time is an estimate and, whilst the Restaurant will make reasonable efforts to have the Food ready for you to collect at the time chosen during the order process, you may need to wait at the Restaurant to collect your Food for example in the queue that may exist at the relevant time. If Food is not collected within 10 mins of the Collection Time, it will be discarded and product will need to be made again when you collect. In addition to collecting your food, delivery will be available to your hotel room.
Wait times are estimated and are subject to change based on demand and peak operating hours. Whilst we make every effort to ensure that only the Food that can be collected from the Restaurant at the Collection Time will be shown on this site as the item that can be ordered for purchase, the Restaurant may not be able to provide what you have ordered or there may be delays in the Food supplied for collection due to things which are outside the Restaurant's control.
If the Restaurant cannot make the Food you ordered available for collection at the Restaurant, the Restaurant will let you know [at the time of collection] and give you a full refund for such item using the same payment method that you used when placing your order. Please speak to a member of staff about the ingredients in your meal before ordering. If you wish to cancel or vary your order, and request this at the Restaurant in person, the Restaurant has discretion in agreeing to your request and may agree to your request.
However, the Restaurant does not have any obligation to accommodate your request and has no obligation to give a refund or offer an alternative product in place of the Food you have ordered on this site.
Please keep this email confirmation as your receipt and present it when you collect your Food at the Restaurant. You must not place an order for any commercial, business or resale purposes.
Nothing in these Terms however do not exclude or limit our liability for death, personal injury arising from our negligence or our fraud. This contract and any dispute or claim including non-contractual disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with this contract, its subject matter or formation shall be subject to the non-exclusive jurisdiction of the English courts.
For any queries in relation to the sale of Food on this site other than the cancellation or variation of your order to which clause 1. Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D If you do not have access to the claims portal, claims should be submitted to Merlin uk.
Terms and Conditions. Child Safeguarding Policy Statement: Alton Towers Resort offers family based experiences which attract children and young people. General : For health and safety reasons due to the topographical features of the Attraction , wheelchairs are the only transport device permitted within the Attraction.
Our commitment to provide a service : Merlin will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction.
The Attraction is unable to accept card payments online from card holders registered overseas. Safety measures In response to the Covid pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.
Visitor requirements The safety measures put in place in response to the Covid pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. Acceptance of risk The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid virus but this risk cannot be completely eradicated.
Guest behaviour : Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Animals : Pets or animals of any nature are expressly prohibited in the Attraction except for guide dogs, hearing dogs and registered assistance dogs and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction.
Photography : Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose.
Fastrack Fastrack tickets have limited availability. The purchaser of the Season Pass must be 18 years or over. Lost Season Passes should be reported to Alton Towers immediately. Visitors under 3 years of age may enter the Resort free of charge. General : For health and safety reasons wheelchairs and mobility scooters are the only transport device permitted within the Accommodation.
Our commitment to provide a service : Merlin will endeavour to ensure that as many facilities as possible are available for use by guests at the Accommodation. Your behaviour : Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Accommodation.
Animals : Pets or animals of any nature are expressly prohibited in the Accommodation except for guide dogs, hearing dogs and registered assistance dogs and, for the avoidance of doubt, should not be left in any vehicle parked at the Accommodation. Photography : Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Accommodation provided that these are solely for private use and are not sold or used for any commercial or public purpose.
Accommodation: Bedrooms at the Accommodation are available from 3. In summary: Bookings must be made on line at altontowersholidays. Amendments, Cancellations and Refunds : If, for any reason, you would like to amend your booking after it has been confirmed, Holiday Extra Ltd will use all reasonable endeavours to assist you but cannot guarantee to meet any such requests.
General : For health and safety reasons, wheelchairs are the only transport device permitted within the Attraction. Our commitment to provide a service : Merlin will endeavour to ensure that as many slides and attractions as possible are available for use by guests at the Attraction.
The Attraction operates a strict adult to child regulation policy in order to comply with health and safety standards and therefore any child or children up to the age of 9 years must remain under the control and supervision of an adult at all times in accordance with the following adult to child ratios: Each child aged 4 years and under must be accompanied and supervised by a person over the age of 16; Maximum of two children aged between 5 and 9 years must be accompanied and supervised by a person over the age of 16 Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
Your behaviour : Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Animals : Pets or animals of any nature are expressly prohibited in the Attraction. Photography : You are permitted to take casual photographs within the Attraction save for in the changing areas, toilets and showers. General : Glass items including drinks bottles and perfume bottles are only permitted in designated areas within the Attraction.
Our commitment to provide a service : We will endeavour to ensure that as many facilities as possible are available for use by guests at the Attraction. Your dress and appearance must be suitable for a spa : You must wear appropriate swimwear at all times whilst using the Aqua Relaxation Rooms. Animals : Pets and animals of any nature are expressly prohibited in the Attraction. Medical conditions and health concerns : Some of the treatments at the Attraction are not suitable for guests with certain medical conditions or health concerns particularly those involving extremes of temperature.
Amendments, cancellations and refunds : You should contact the Attraction immediately on or should you wish to amend or cancel your booking. The prize draw is open to members of the public aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
The Promoter accepts no responsibility for entries not successfully completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
Any incomplete purchases will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any entries which are not completed for any reason. A winner will be chosen by random draw performed by a computer process within 14 days of a specified close date. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions. The prize is subject to Alton Towers Resort's normal terms and conditions of entry found on the official website The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees.
Your statutory rights are not affected. If you are the winner of the prize draw, you agree that the Promoter may use your name, address and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, as its sole discretion reserve the right to exclude you from participating in the competition.
The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts. The Voucher can only be redeemed where the holder pays the full Adult ticket price without any concessions or discounts as stated at the entrance gate of your chosen Attraction at the time of entry. Only one Voucher or unique code can be used per person and per transaction. The Voucher or the Code can only be used once. You cannot use the Voucher and the Code to gain free entry on two or more separate occasions.
Failure to present [and surrender] the Voucher to admissions upon arrival at the Attraction will result in the person who would otherwise have entered by using the voucher, having to pay the full price admission fee. The Voucher does not entitle Early Ride Time. If the chosen alternative is less expensive than your original one, we will refund the difference.
Please note, the above options are not available where any change made is a minor one. Standard Season Pass: Standard Season Passes are valid from the first date of your stay until 3rd November , exclusions apply. Bookings that include Season Passes are non-refundable, non-amendable and non-cancellable. Full terms of the Standard Season Pass can be found here. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as more fully described in clause 8 a below as a result of "force majeure".
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service s in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Our Liability to you: a We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care.
We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about 'fault' above, this means failure by ourselves or our agents or suppliers as applicable to use reasonable skill and care in performing or providing the service in question.
Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. The fault of a third party not connected with the provision of your break which we could not have predicted or avoided.
An event or circumstance which we or the supplier of the service s in question could not have predicted or avoided even after taking all reasonable care see clause 7 The fault of anyone who is not carrying out work for us generally or in particular at the time. In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. Where any claim or part of a claim concerns or is based on any travel arrangements including the process of getting on and off the transport concerned provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited.
The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 9 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint if the person concerned is under 18, their parent or guardian must do so.
You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. Complaints and problems: In the unlikely event that you experience a problem whilst on your Short Break and need to raise a complaint please follow the below steps: When you are on your Short Break: if a problem or complaint arises whilst you're on your Short Break, please inform the supplier of the service s in question.
Any verbal notification must be put in writing and given to the supplier as soon as possible. Please note: We will not accept responsibility for any matter that you are aware of and do not bring to the attention of the hotel or Park during your break, thereby giving them an opportunity to rectify the issue.
If you remain dissatisfied, you must write to our Guest Support Team by visiting our Help Centre within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint.
For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfill the physical demands of a theme park break. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers.
Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions see clause 8 c.
Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met.
Failure to meet any special request will not be a breach of contract on our part. Failure to provide all required information may result in full walk-up price being charged for your entry. You can pre-book your return visit for a selected number of dates during the season. Dates are subject to availability. Plan ahead to avoid disappointment! Should it rain on your return visit, tickets will not be transferable and you will not be entitled to a further Island Return Guarantee.
The Island Return Guarantee cannot be used in conjunction with any other offer. The Island Return Guarantee must be used within the same season as your original visit, unless dates are specified otherwise.
0コメント